The Empress Hotel - SHA Extra Plus

I had a fantastic experience at this hotel! From the moment I arrived, the staff was friendly, attentive, and always willing to assist. The room was spacious, clean, and beautifully decorated, providing all the amenities I needed for a comfortable stay. The hotel's facilities, including the pool and the beautifully landscaped grounds, were top-notch and well-maintained. Breakfast was plentiful and offered a great variety of flavors to suit different tastes. As a big fan of fruit, I would have appreciated an even wider selection of fresh fruits. A special shout-out goes to both the breakfast and kitchen staff, who were always helpful and prepared a delicious omelet for me every morning. I am also especially grateful to the excellent and attentive receptionist, who kindly accommodated my request to change rooms due to an uncomfortable shower in the initial room. I hope that during my next stay at this hotel, I will have the chance to experience the comforts of the newer building. :-) One of the most delightful surprises was the welcome gift bag filled with various juices, drinks, and treats upon my arrival! It would have been even more special if it had featured local snacks like dried fruits, which are truly delicious in Thailand, instead of international candies. The location near the airport made my stay very convenient, yet the hotel remained quiet and relaxing. Additionally, the complimentary shuttle service from the airport to the hotel and back was a wonderful touch. I highly recommend this hotel to anyone looking for a pleasant and worry-free stay in Chiang Mai.

I would like to appreciate one of the staff, Mr Li for his excellent service n has made our stay much enjoyable with his approachable n friendly personality. Kudo to him n hope he will be recognised for his contribution to the service.

I had a wonderful stay at this hotel in Chiang Mai! Upon arrival, I was surprised with a thoughtful bag of Christmas treats, and the staff were incredibly attentive throughout my stay. Special thanks to Lang, who handled my changing stay dates with ease, and the cleaners who accommodated evening requests perfectly. The location was excellent—close to the Night Bazaar and not far from the Old Town, making it easy to explore. Thank you to Lang and the team for your warm hospitality—I highly recommend this hotel and look forward to returning!

Excellent choice if you visit the city

What an amazing hotel, I could write all day after staying here for over a week. Empress is beautifully designed, immaculately maintained and with a lovely staff. The breakfast is solid with some American and Asian choices to satisfy everyone. The restaurant has limited choices but the food is good for a hotel. There is a lot of shopping and eating around the hotel but it's a taxi ride to visit the old city. It's definitely a pricier place for Chiang Mai but the luxury is worth it.