The Empress Hotel - SHA Extra Plus

I had a fantastic experience at this hotel! From the moment I arrived, the staff was friendly, attentive, and always willing to assist. The room was spacious, clean, and beautifully decorated, providing all the amenities I needed for a comfortable stay. The hotel's facilities, including the pool and the beautifully landscaped grounds, were top-notch and well-maintained. Breakfast was plentiful and offered a great variety of flavors to suit different tastes. As a big fan of fruit, I would have appreciated an even wider selection of fresh fruits. A special shout-out goes to both the breakfast and kitchen staff, who were always helpful and prepared a delicious omelet for me every morning. I am also especially grateful to the excellent and attentive receptionist, who kindly accommodated my request to change rooms due to an uncomfortable shower in the initial room. I hope that during my next stay at this hotel, I will have the chance to experience the comforts of the newer building. :-) One of the most delightful surprises was the welcome gift bag filled with various juices, drinks, and treats upon my arrival! It would have been even more special if it had featured local snacks like dried fruits, which are truly delicious in Thailand, instead of international candies. The location near the airport made my stay very convenient, yet the hotel remained quiet and relaxing. Additionally, the complimentary shuttle service from the airport to the hotel and back was a wonderful touch. I highly recommend this hotel to anyone looking for a pleasant and worry-free stay in Chiang Mai.

The family suite was incredible. It's the equivalent of three hotel rooms, high floor with incredible view, nice furniture, nice warm tone lighting throughout the suite, two bathrooms with Japanese toilets, three minibar fridges, three TVs. It was just really upscale. Sure, the hotel is not the newest and carpets in the hallways are a bit worn and elevators aren't the latest generation, but inside the suite, everything was top and the bathrooms seemed recently redone. Our family loved it. We arrived hours earlier than our check-in (like 9am instead of 2pm), and we could go into part of the suite right away while housekeeping worked on the other half. We also received two massive bags full of great snacks and drinks just as a welcome gift. The breakfast buffet was good, too. It had all the standard options with Western and Thai selections, egg station, etc. The Hotel is in walking distance to many good restaurants, both local and more touristy, night market, etc.

I had a wonderful stay at this hotel in Chiang Mai! Upon arrival, I was surprised with a thoughtful bag of Christmas treats, and the staff were incredibly attentive throughout my stay. Special thanks to Lang, who handled my changing stay dates with ease, and the cleaners who accommodated evening requests perfectly. The location was excellent—close to the Night Bazaar and not far from the Old Town, making it easy to explore. Thank you to Lang and the team for your warm hospitality—I highly recommend this hotel and look forward to returning!

Staff, food, rooms, cleanliness, everything was good. They even gave us a Christmas, New Year hamper, which was pretty good. Very comfortable bed and pillows.

I recently had the pleasure of staying at The Empress Hotel for a week, and it was an exceptional experience from start to finish. The staff at this hotel truly went above and beyond to make our stay comfortable and enjoyable. They were not only friendly but also incredibly helpful, always ready to assist with any questions or requests we had. The hotel's proximity to the Chabad House was a huge plus for us, as it made attending services and events there very convenient. The combination of the warm and welcoming staff and the ideal location made our stay at The Empress Hotel perfect for our needs. Overall, I highly recommend The Empress Hotel to anyone looking for a welcoming and comfortable place to stay in the area. I would gladly return in the future and extend my gratitude to the staff for making our stay memorable.